24x7 Support365® Help Desk
When IT Issues
3K Data LLC utilizes leading software tools that allows us to discover all devices and users so they can be proactively monitored.
Take service excellence up a notch which enables our help desk support staff to quickly and efficiently resolve support issues as the occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning philosophy blindly scores many responses from hundreds of environments just like yours to enable us to solve problems right the first time.
At 3k Data LLC we provide always available, always there support from real people based in the US. We work with you to fully understand your needs, your business, and your applications, not just your infrastructure. The back-bone of our support comes from our 24×7 Network Operations Center, staffed with highly skilled technicians to ensure your business is always protected and proactively troubleshoot any issue that may arise. Our solutions will simplify your IT support and let you focus on what’s really important, your business.
- Knowledgeable, certified, US-based in-house staff
- 24×7 coverage capability
- Online live support featuring DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys